General | Product Specific | Support
Q: What is the purpose & why did you create the SBS?
A:
In October of 1995 we launched NLE Media Productions, a company “ To provide professional, moral & ethical media projects utilizing state of the art technologies at a price point competitive with market demand, focusing on SB (Small Business) enterprises.” That was then and six years later we have honed our products and services to meet a variety of needs that small businesses require.While it is true that we still do some retail based services (wedding video, recitals, anniversaries, old video conversions), our main focus and market of choice has always been the small business sector. However, we found it difficult to separate the two, which caused confusion and hesitation in both markets. To end the confusion we launched a website dedicated entirely to the small business model offering discounted services & products. (May - 2011)
Over the years we have found that unless you have a dedicated employee handling web updates, SEO, social media updates, client updating through email programs, your online image suffers. Many small business owners opt for DIY websites that are cheap and allow them to make changes as needed. Likewise, they run their own blogs, Facebook, MySpace, Twitter, LinkedIn, etc. accounts. There is nothing wrong with trying to do this yourself. The problem is the time it takes to do this while maintaining a public image that is consistent with your company image & message – plus all the other hats you wear in your day to day business activities. The result being infrequently updated and often contradictory/inconsistent information across your entire business online presence. The cost to have a dedicated staff member do this is often the reason you opt to do it yourself.
That is why we have created the “Small Business Solutions” modular program. It is not a cookie cutter approach to image and presence, but a customized solution based upon your specific business needs. It takes our experience at digital & graphic design, videography, web creation, programming and analysis, and applies those resources to your business model. The result is a consistent message and image boosting the relevance of your business.
Initial consultations are free and all quotes are in writing.
Q: How many modules are there, and what are they?
A:
There are 8 business modules to choose from & combine for overall savings:
- Bulk Email
- Digital Design
- CD & DVD Duplication
- Graphic Design & Printing
- Search Engine Optimization
- Social Media
- Video Production
- Web Design & Management
Q: Do you have to purchase all the modules in order to get the discounts?
A: No. However, you do need at least 2 modules to trigger overall discounts. However, CD & DVD duplication has its own internal discount rates based upon quantities as well as several of the other modules, so the discount rates actually increase for those products.
Q: What are the discount rates?
A:
The discount rates are based upon the following parameters:
- Minimum 2 modules – 5% overall discount
- Minimum 3 modules – 10% overall discount
- Minimum 4 modules – 15% overall discount
- Minimum 5 modules – 20% overall discount
- Minimum 6 modules – 25% overall discount
- Minimum 7 modules – 30% overall discount
- All 8 modules – 35% overall discount
Q: What if I decide to drop a module that I no longer need?
A: The discount level you started at will not be lowered. However, any new module/s added to your current order will not increase your discount rate until the total number of modules exceeds your original module order. Additional modules exceeding the original order count receive the new discount level. Previous modules will also be upgraded so that future purchases within those modules also receive the new rate. As an example say you had ordered business cards in the Graphics module and had us do a Social Media module for the net. Those modules would allow for a 5% overall discount. Later you decide you no longer want us to manage your blog. Now you only have one module. However, if you order new work under your Graphics module you still receive the 5% discount rate. Once you have exceeded the two modules, you would go to the next relevant rate and it would apply to any future orders from the previously discounted modules. Now that's a very generous proposition.
Q: What about discount rates for CD & DVD duplication?
A: CD & DVD duplication has it's own internal discount rates depending upon quantities. In addition to those discounts multiple module discounts also apply.
Q: Can this Small Business Solution be passed on to a new owner if I sell my business?
A: Yes. The costs that would accrue would be for changes required by the new owner such as art work, additional web pages, name changes, etc.
Q: Some of the services you provide in your Small Business Solutions package are based on monthly payments. What if I miss a payment?
A: Certain modules are based upon a yearly service agreement. Payments for these services i.e. SEO, Blog, Social Media management are due on the 10th of the month. Since discounts have been applied to the total service package, failure to meet your monthly payment commitment can result in termination of services including blocking your website until payment is received. You have a grace period of 10 calendar days before we cut services.
Q: What are the terms and conditions for artwork, video, design, web creation and other non-monthly solutions?
A: All work involving design, video, web creation are 50% down at time of agreement. The balance is due in full prior to release. All design work is water marked until paid for. All changes, additions and delays caused by client must be paid in full prior to release of product.
Q: How do you bill for your work?
A: We use PayPal Invoices for all work & service contracts. You are able to pay with your credit card if you do not have a PayPal account. You can also mail a check to the address listed on the PayPal Invoice, just remember, we don't release work until the work is paid for. You need to consider delivery time in the event you are mailing payments. Remember, monthly services are due the 20th of the month. Non-monthly services such as artwork, design, video, web creation are due in full prior to release.
Q: Do you send invoices through standard mail?
A: We seek to be a " Go Green Initiative - http://www.gogreeninitiative.org/" business & use PayPal Invoice for for all billings. However, we will send a snail mail invoice if you require it, for a fee of $15.00/invoice.
Q: What is DocuSign?
A:
In keeping with our "Go Green Initiative" we use DocuSign© for all contractual agreements. Safe, easy and meeting industry standards. See more here: NLE Media Productions DocuSign© Disclosure
Q: What is CAPTCHA?
A: CAPTCHA, which stands for Completely Automated Public Turing test to tell Computers and Humans Apart, is a technology used to discriminate between human users and machine users in order to prevent spamming sites from using web robots to send spam through your form.
Q: What are honeypots?
A: Honeypots are hidden form fields that cannot be seen by a human filling out the form and therefore if anything is entered into one of these fields it is assumed that a web robot is attempting to submit the form by entering information in all form fields. If so the form will not submit.
Q: What is the “random question” security feature?
A: As another layer of security the contact form is set up to provide a random question such as “Is fire hot or cold.” The individual completing the form simply enters the appropriate text, in this case hot, so that the form can be submitted. If text other than hot is entered then the form will not be submitted.
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